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FAQs

General

What does Swana Gems specialize in?

Swana Gems specializes in high-quality semi-precious gemstone beads, loose gemstones, and gemstone jewelry, offering a wide selection to meet diverse market needs.

 

Where are your gemstones sourced from?

We source gemstones from reputable mines worldwide, ensuring ethical practices and consistent quality.

 

Do you offer certifications for your gemstones?

Yes, certifications are available upon request, ensuring authenticity and quality for each gemstone.

 

 

What is your minimum order quantity (MOQ)?

We provide flexible MOQ options to accommodate businesses of all sizes, from small boutique orders to bulk purchases.

 

Products

What gemstone varieties do you offer?

We offer a wide range of semi-precious stones, including amethyst, aquamarine, tourmaline, jade, garnet, turquoise, and many others.

 

Are your products suitable for high-end markets?

Yes, we cater to high-end markets with premium-quality gemstones and jewelry designed for luxury collections.

 

Can I see detailed specifications for each product?

Yes, detailed specifications such as size, weight, color, and grade are provided for every product.

 

Are the gemstones treated or enhanced?

Some gemstones may undergo industry-standard treatments to enhance their beauty. This information is clearly mentioned in the product details.

 

Customization

Can I customize the design of gemstone jewelry?

Absolutely! We provide customization services for jewelry designs, gemstone cuts, and settings based on your specific requirements.

 

Do you offer custom-cut gemstones?

Yes, we can produce gemstones in custom sizes, shapes, and cuts to meet your unique specifications.

 

Can I customize the packaging for my orders?

Yes, we offer branded and customized packaging options to align with your brand identity.

 

Is there a minimum order requirement for customized products?

MOQ for customized orders depends on the level of customization. Please contact us for details.

 

How long does it take to fulfill customized orders?

Production time for custom orders varies but typically ranges from 2 to 4 weeks, depending on complexity and volume.

 

Service

Can I get professional advice on product selection?

Of course! Our team is happy to provide recommendations based on your market and target customers.

 

Do you offer after-sales support?

Yes, we offer dedicated after-sales support to ensure your satisfaction with our products and services.

Are bulk discounts available?

Yes, we provide attractive discounts for large orders. Please contact our sales team for details.

 

Can I visit your factory?

Yes, factory visits are welcome. Please schedule an appointment with our team.

Payment

What payment methods do you accept?

We accept various payment methods, including bank transfers, PayPal, and major credit cards.

Shipping

How are gemstones packaged for shipping?

All products are securely packaged to prevent damage during transit, with special care for fragile items.

How long does shipping take?

Shipping times vary based on the destination and method chosen. Express shipping typically takes 3-7 business days.